Help Center

User Manual

PiO One Info is as follows: 

pio one smart audio player for kids

pio one smart audio player for kids

Lights and Shortcut buttons Instructions are as follows:  

pio one light and shortcuts instructions

PiO Home APP is a platform for you to record, create, collaborate, and share awesome audio with family, friends, classmates, like-minded people, or someone likes your voice. With PiO Home APP, you can enjoy the versatile audio world on PiO One.

PiO Club is the base unit for you to organize and manage your audio files. You can decide if you want to go public or keep it in private. You can also set the permissions for other users to add audio to your Clubs or not. Your family and friends could be invited to be your Club members.

Main functions of PiO Home APP are as follows:

pio home app main functions

pio home app main functions

Home is where you can explore all the PiO Clubs in different categories.

pio home app home page

My Clubs shows all the Clubs you manage or are in. It’s also where you can create Clubs to connect yourself to the worldwide of people on PiO Home.  

pio home app my clubs page

♪ Music Note: 5 ways for you to create audio  

♪ Music Note: 5 ways for you to create audio

• Record

Record voice or sound.

• Merge

Join the multiple tracks from recording or from your PiO Clubs to one audio.

• Cloud Drive

Import MP3 files from Cloud Drive, including iCloud, OneDrive and Google Drive.

• Convert

Convert URL link to audio.

• Text to Speech

Enter text and convert the text into audio in different voice.

Tag page lets you add and manage PiO Tags. You can also personalize your PiO Tags by linking audio content or audio play mode. 

pio home app tag page

Message page allows individual users to connect and interact instantaneously. You can also post voice messages and photos on Message.

pio home app messages page

My PiO page is where you set up, configure, and customize your PiO One.  

pio home app my pio page

My Activity

Tag Activity counts and ranks the times of played tags.
Audio Activity counts and ranks the times of played audio.  

pio home app tag activity page

pio home app audio activity page

Tutorial Video  

pio home app turn on wifi in phone settings

👉 Note: PiO currently supports 2.4 GHz Wi-Fi only. Please make sure your phone is connected to 2.4 GHz Wi-Fi.  

connect pio one to wifi or hotspot through ap internet or phone hotspot

👉 Note: Place PiO One in the coverage of your 2.4 GHz Wi-Fi or Hotspot. 

pio one audio player

pio home app can be downloaded through app store and google play

pio home app home page

pio home app my pio page enter wifi or hospot password popup box

👉 Note: If the pop-up window shows “Wi-Fi Connection Failed,” please press ➕ and ➖ buttons simultaneously on PiO One to enter into “Wi-Fi Configuration” mode, and then repeat steps 1 to 4.  

pio one connected to wifi or hotspot

👉 Note: PiO One can save the Wi-Fi or Hotspot you have set up and will automatically connect to the network.



Add a new Wi-Fi or change Wi-Fi password

If you want to change the Wi-Fi network of PiO One, or you have changed your home Wi-Fi information, for example, change the Wi-Fi password or name. Please update the Wi-Fi information on PiO Home APP.  

When PiO One can't detect the connected Wi-Fi or Hotspot, it will say, “No connectable Wi-Fi found, please connect on APP.”  

Step 1: Press ➕ & ➖ buttons together on PiO One, and PiO One says, “please make a Wi-Fi connection on App” with blue & white ring lights alternating

Step 2: Make sure your phone connects to the Wi-Fi or Hotspot that will configure to PiO One

Step 3: Log in to PiO Home APP and follow below to configure Wi-Fi

Tap ≡ icon in the top left corner 

pio home page menu icon


Tap My PiO

pio home app menu list my pio


Make sure your Wi-Fi name appears on the section of Wi-Fi Configure. You are going to update this Wi-Fi or Hotspot your phone is connecting to your PiO One.   

pio home app pio wifi and wifi configure show differet wifi name


Tap Wi-Fi Configure section on "My PiO" page 

pio home app my pio page wifi configure


Enter the password of Wi-Fi or Hotspot that your phone is connecting to in the popup window, then click on Done to send the password.  

enter wifi or hotspot password window pops up


If everything goes well, PiO One will say, “Wi-Fi connection is successful!” with a solid blue ring light shining. 

pio one smart audio player for kids

Refresh "My PiO" page after one minute, and you can see the new Wi-Fi or Hotspot name appear on PiO Wi-Fi section. 

pio wifi and wifi configure shows the same wifi or hotspot name


👉 Note: Wi-Fi Connection Failed - Troubleshooting:

If you followed the steps and entered the password, but the circle keeps spinning for 60 seconds and the pop-up shows “Wi-Fi Connection Failed,” try the following:

  1. PiO One is powered off: Please make sure to power on your PiO One to start the setup.
  2. Wrong Wi-Fi password: Double check your Wi-Fi password and retry the connection procedure.
  3. No Wi-Fi password: If your Wi-Fi doesn’t need a password, simply tap “Done” on the password pop-up.
  4. Not using the 2.4 GHz Wi-Fi: PiO currently supports 2.4 GHz Wi-Fi only, if you are not sure which frequency your Wi-Fi is, please check home Wi-Fi settings page. 

PiO Audio “Club” is the base unit for you to organize and manage your audio files on PiO Home App. The concept is like a file folder or an audio album. You can create your “Club,” add audio to the “Club,” upload audio from your computer and manage audio and Club member of the Club. 

When you create PiO Audio “Club,” you can decide if you want to go public or keep it in private. You can also set the permissions for members to “follow” or to “join” the Club. The table below is the instruction of PiO Club’s privacy and permissions. 

pio home app club privacy and permissions

To create a club:

1. Tap ➕ in the top right corner of "My Clubs" page 

creat pio club on my clubs page

2. Enter the Club's name, choose Club’s category and then choose the privacy & permission of the Club, then Tap Next

create pio club tap next

3. Invite your friends to the Club, then tap Create in the top right corner of the page 

CREATE pio club invite friends to PiO CLUB

To edit your Club:

1. Choose the Club you want to edit in "My Clubs" page 

pio home app my clubs page

2. Tap ••• in the top right corner of the "Club Info" page 

edit pio club tap on three dot

3. Tap Edit to change the Club's settings 

edit pio club tap edit

4. Upload a new cover photo, change the Club's name or add a description to the Club, then tap Next to save changes 

edit pio club tap next to save changes

There are two roles for people who manage clubs: Club Creator and Club Admins.  

The table below shows the roles and what they can do:  

pio home app pio club creator and admin permissions

To assign admin role to a member:

  1. Tap Members from the menu under the Club description
  2. Swipe left across the member you want to Admin
  3. Tap Admin

To remove an admin role from someone:

  1. Tap Members from the menu under the Club description
  2. Swipe left across the member you want to remove from an Admin
  3. Tap Dismiss 

To follow or join a club:

  1. Tap "Home" in the bottom navigation bar
  2. Choose an PiO Club
  3. Tap "Follow" or "Join" in the top right corner.

👉 Note: Depending on the Club’s privacy settings, you may have to wait for a Club manager to approve your request. Once your request is approved, your username will be shown on the Club member's list. 

Go to "PiO Club Management System" https://www.piohome.club using the web browser on your desktop or laptop and then log in with your PiO Home App account. 

Click your username to enter "My Clubs" page and then click "Upload" on the Club page to upload multiple audio files to your Club. You can select up to 100 audio files, and upload up to 50 MB per file. The maximum file size is 2 GB at a time. 

Windows users can convert CDs to MP3 files using Windows Media Player. Mac users can convert CDs to MP3 files using iTunes. 

Please respect the Intellectual Property Rights and Copyright of others. You should only upload content that you created or that you're authorized to use. You may not publicly broadcast, distribute, or reproduce any audio content without getting permission from the copyright owner. 

PiO Club Management System web page

  Tutorial Video 

pio audible card and sticker

a toy with pio audible stick and a pio audible card are on pio one

pio one and pio home app audible toy

👉 Note: “toylist” in the notification sound refers to “Tag list.”  

pio home app my pio add pio tag

 👉 Note: If the “New Tag Found” window doesn’t pop up, please leave the page for a second and tap Tag again to refresh information.  

pio home app

pio home app pio tag playlist page

👉 Note: If PiO One is offline when you make the playlist, please tap “Sync” on “Tag Info” page the next time it’s online to update the info on PiO One.  

  

pio home app homepage

pio home app club page

pio home app tag list page

pio home app tag's playlist page

👉 Note: Scan the “Smart tag” on PiO One to play the audio you just added. For more information, please refer to “Play Audio” instructions. 

   

pio one kid friendly audio player

pio home app tag's playlist

PiO One. Once the download is complete, PiO One can play the audio offline. Press "power" and “ - ” buttons simultaneously on PiO One to stop audio playing. Once the audio download is complete, you can short press “power” button on PiO One to pause the audio. If PiO One stops playing the audio after short pressing “power” button, it means PiO One is playing the audio online.  

Tutorial Video 

Step 1. Scan Record Card on PiO One, you will hear PiO One say, “please put on the Tag for recording,” with solid red ring light shining. If you don't have Record Card at hand, you can also press the power button and ➕ button together on PiO One.

scan record card on pio one or press power button and plus button on pio one

Step 2. Scan the Audible Card or Sticker you want to record on top. When you hear, “start recording,” the recording started. During recording, you can see red ring light pulsing on PiO One.

pio one recording shine red light

Step 3. Scan Stop Card on PiO One to stop recording. If you don't have Stop Card at hand, you can also press the power button and ➖ button together on PiO One. When you hear PiO One says, “recording completed”, then it was successfully recorded.

scan stop card on pio one or press power button and minus button on pio one

Step 4. Scan the Card or Sticker again to listen to the recording on PiO One!

scan_pio_audible_tag_on_pio_one_again

When the recording completes, the audio will be uploaded to the Cloud, and will appear on Track K of the "Playlist" page. The upload speed depends on your network connection and bandwidth.   

record pio home app

👉 Note: Please power on PiO One and connect it to Wi-Fi or Hotspot. If it's not connecting to the internet, the recording will be upload to the Cloud and APP the next time it's online.

👉 Note: Please make sure the Audible Card or Sticker you want to record is on your tag list. Learn more about adding new Audible Card or Sticker to tag list on "Tag" page, please check add new PiO Tags instructions.

👉 Note: When you hear, “this is a new tag, please add to toylist on APP,” means this Card or Sticker hasn’t been registered to anyone, please add to your tag list first.

👉 Note: When you hear, “this is someone else’s toy, you can't record here” it means that other users have registered this Card or Sticker.

To post a message:

1. Tap Message in the bottom navigation bar
2. Tap  ➕ in the top right corner
3. Give the message a title
4. Enter your message
5. You can also:
• Tap ➕ at the bottom to add photos
• Tap ➕ at the bottom to add a voice message
6. Click Post


To reply a message:


1. Tap a message
2. Tap Reply
3. Enter your comment
4. You can also:
• Tap ➕ at the bottom to add photos
• Tap ➕ at the bottom to add a voice message
5. Click Post


To like or dislike a message

1. Go to a message, then tap the "Like" or "Dislike" icon. 

PiO Points are issued by Singapore PIO NETWORKING PTE. LTD., which can be used to pair the audio marked Points on the PiO Home App to PiO One. It can be only used with PiO account. PiO Points are non-refundable, non-transferable, You can check the records of your purchase and use of Points in "My Points" in the PiO Home App. 

FAQs

Yes, scan other user's PiO tags on your PiO One, and it will play the audio that had been added to the tag.

However, you can't add the tag to your PiO Home APP's tag list because it's been registered by others. And unlike your own PiO tag, when you scan other's tag on, the audio content won't be downloaded onto your PiO One. 

Short and Sweet: YES!

We realize that it would be excellent to connect family members via PiO Home App, and a shared PiO account allows you to connect and share daily life with the whole family.

You can use the same account to log into PiO Home APP from any smart phone device. However, if you want to have a separate account but still bond the family together, create an audio Club for your family to share everything. 

When you sign up for PiO Home APP, you automatically get 2 GB of PiO Cloud storage for free.

You can upload 2 GB of files to your PiO Clubs on PiO Home App. When you hit the 2 GB limit, the APP will report, "PiO Cloud storage is full."

If you need more space in PiO Cloud, you can upgrade to a larger storage plan, or you can delete the audio that you're not using on PiO Home APP. 

If your phone is connecting to Wi-Fi or Hotspot, but the Wi-Fi Configure section on “My PiO” page shows “Connect your phone to Wi-Fi”. 

Please make sure that you have let PiO Home APP use your location, because we require your location info to scan and find your Wi-Fi assess point. 


Turn Location Services on for PiO Home APP:

1. Open your phone's Settings, then Tap Privacy

2. Tap Location Services and make sure it’s turned on

3. Scroll down and tap PiO Home APP

4. Tap While Using the App


You can go to "My PiO" page and check if the Wi-Fi/Hotspot name appears on Wi-Fi Configure section now.  

Thank you for visiting us. If you have any question, please send email to wecare@piohome.com, we will reply you as soon as possible.